英語作文：投訴劣質商品

　　投訴信：湯姆在一家商店購得劣質商品，遂與營業(yè)員交涉。但該營業(yè)員對他態(tài)度粗暴，不予受理，湯姆為此向經理寫一封投訴信。

　　January 3,2003

　　Dear Manager,

　　Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.

　　I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.

　　I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.

　　Sincerely yours,

　　Tom

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